Interactive Voice Response alternative

What is voice

How does it fit with my existing business plan

What's the ROI

Why do we need a voice strategy

Is it secure

How do I set it up

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Common, simple requests that choke service areas and help desks

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TELCO

Checking your phone balance

ROADSIDE ASSIST

Breakdown dial in alternative

AIRLINE

Check Flight arrival

SHAREMARKET

Check Stock Price

LOTTERIES

Check lotto ticket winning numbers

EVENTS

Look up events at favourite concert hall

REAL ESTATE

Connect with agent, open home answers, guided home tours

eCOMMERCE

Order tracking, reorder product, product details, configuration

MEDIA

Interactive experiences, news and Info, Summary, ratings

TRAVEL

Confirm schedule, travel status, delay alerts, time to depart

HEALTHCARE

Sign onto wait list, reminders for meds, symptom lookup

FINANCIAL

Market/portfolio updates, wait times, contact CSR, investment updates

INSURANCE

Get quote, application status, request callback, start claim

HIGHER ED

Lecture playback, open timetable, exam schedules, Study Guides

GOVERNEMENT

Road conditions, rubbish schedule, local events, emergency info

AGED CARE

Care plans, log medical visits, patient feedback, alert carer

IVR alternative with intelligent options

Study of over 2000 American adults found:

of them are frustrated with IVR

of them repeat themselves

of them get disconnected

of them are comfortable to use
intelligent, automated agents

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Literacy benefit

of added are affected by limited literacy(ABS 2013)

of the Australian population has Dyslexia

of Australians speak another language to English at home

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Accessibility for all. Fine motor skills and vision limit access to many.

of 55-64 years old people live with disability

are 65+ and many will have limited dexterity, vision and technical proficiencyare 65+ and many will have limited dexterity, vision and technical proficiency​​

of stroke survivors are working age

incur a disability that limits daily living

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